Providing insight and governance to guarantee accurate, compliant materials, on-time & on budget
How are you managing CMS changes for member communications each year? As a health plan, you could be producing anywhere from thousands to millions of member materials annually. Each material type is regulated by its own set of compliance regulations, business rules, marketing requirements and more.
Express Scripts (ESI) recognized that the key pillar needed to drive compliance, member growth, satisfaction and retention began with the right tools and processes to enable their teams. Today, ESI is improving productivity, risk management and cost containment within member communication development processes, allowing them to respond quickly to both CMS and market needs. Their teams can now be confident that member materials have been properly reviewed, approved and produced on-time, with full accuracy while having the ability to prove it for audit purposes.
In this session, ESI and technology partner, Indellient, will walk you through the key ingredients needed to successfully improve operations to meet CMS guidelines and member needs while ensuring you can optimize your current investments.
During this webinar, you will learn how ESI can quickly handle changes to regulations, policies and member sizes more effectively – year over year.
You will learn: