Your Client Onboarding Process Can Make or Break You

July 03, 2018 | Mudeeha Yousaf

You spend weeks, months or (in many cases) years trying to win over a prospective client. After the numerous phone calls, follow-up emails targeted LinkedIn campaigns and personalized gift baskets, the client finally agrees to do business with you. You’ve landed your big whale and are ecstatic that your many hours of research and chasing []


Integrating Collaboration and Project Management in the New Age of Work

May 09, 2018 | Mudeeha Yousaf

“The best software is like a special effect in a movie – you don’t even notice it,” – Constellation Research Vice President Analyst, Alan Lepofsky. Process automation and auditing are one of the pillars of a successful business, helping to identify bottlenecks and improve productivity. Today, we see a movement to a new level of []


Avoid These 5 Common Document Management Mistakes

April 17, 2018 | Mudeeha Yousaf

Have you ever lost your documents, misfiled your documents or had a tough time identifying changes to a document? You’re not alone. This is what many organizations suffer from – and it ultimately leads to wasted resources, time and efforts. No matter how big or small your organization, a document management strategy is key for staying []


The Story Behind BlueRelay

February 20, 2018 | Dave Found

Not many people know the true history of BlueRelay, but those who do understand its existence to the deepest core. It all started while onsite at a client office where we were engaged in consulting activities for a project for a large healthcare firm, a colleague of mine (and Indellient’s Managing Partner), Adam Caromicoli, overheard a []


Plain Language: The $2.5 Billion Problem

December 11, 2017 | Mudeeha Yousaf

Your content is king. But how can your customers buy what you’re selling when they can’t understand it? Effective communication is a step many organizations fail to properly invest in – when it should be a top priority on their list. In recent years, we have begun to see a push towards improving readability of customer/client content []


Data-Driven Decision Making with Blue Relay

November 01, 2017 | Mudeeha Yousaf

Data-driven decision making isn’t just for selecting which customer segment you should go for, how to price products, or how to develop your next product, it can also be used to improve how your team works to get more done, quickly and effectively. Though, decision-makers believe that they lack the support they need to collect []


Measuring ROI for BPM: Reduced Tasks and Inefficiencies can Surpass Solution Costs

May 29, 2017 | Mudeeha Yousaf

Blue Relay brings visibility and control to your communication development processes, and ultimately saves you from monetary loss. But many don’t think about the indirect return on investment (ROI) – that is the long-term value that isn’t monitored by direct cost – that is accrued by implementing BPM software into their organizational fabric. Examples of []


The 3 Big Costs Your Business is Incurring Without Realizing

February 21, 2017 | Katie Hulan

We recently published a post with our friends at Signority, discussing the importance of establishing strong internal processes to support an even stronger business. As businesses, we are focused on ensuring the customer or client is always satisfied. Of course this is the golden rule, however hard-earned profit is often lost through inefficiencies that are []


5 Things You Must Do for Your Enterprise Business in 2017

January 13, 2017 | Katie Hulan

When you focus on optimizing your internal processes, you set your team up to be flexible and adaptable to changes – no matter how big or small. If you haven’t already, here are our recommendations for 2017. 5 Must Dos for Your Business in 2017 from Blue Relay – Providing complete visibility into document and []


How To Evaluate BPM Solutions Beyond the Usual Technical Requirements

November 07, 2016 | Katie Hulan

Evaluating a Business Process Management solution should go beyond the technical requirements. This could be a long relationship. You need to get past the first impression to truly get to know the solution. Sound familiar? Before you get married to a solution, make sure you’ve checked it against the following 6 points. How to evaluate []