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Closeup of a stethoscope laid across a piece of paper, with a calculator to the left of it and a fountain tip pen to the right of it

We’re Heading to the Annual Health Plan Innovation Summit 2018

by Shiv Kamal

To help spark innovation when it comes to marketing, sales and member engagement for health plans, we’re headed to sunny Orlando, Florida on March 5 …

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Categories Blue Relay, Events, News Tags article, Blue Relay Blog, Featured, health payers, news, trade shows
Photo of a chalkboard with three large lines and four check boxes, one of the checkboxes has a large checkmark in it

Make Compliance Adherence Easier with Checklists

by Shiv Kamal

Introducing compliance checks lists into your day-to-day activities is an easy step for maintaining compliance adherence. Implementing tools that promote auto checklists make document management …

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Categories Blog, Blue Relay Tags article, Blue Relay Blog, BPM, BR Working Remote, business process management, compliance, Featured, health payers
Closeup image of a clock, with the time being 10:00

How Health Payers Can Meet AEP Deadlines

by Shiv Kamal

When processes aren’t being managed properly, health insurers suffer – and so do their profit margins. This is especially troublesome come Medicare’s Annual Election Period …

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Categories Blog, Blue Relay Tags AEP, article, Blue Relay Blog, health payers
Closeup image of a persons hands doing typing in a text editor on a laptop

How to Be More Efficient with Your Member Communication Processes

by Shiv Kamal

Health payers are facing pressure to meet compliance checklists and keep up with rigid regulations, all while keeping up with an ever-changing, demanding and tech-savvy …

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Categories Blog, Blue Relay Tags article, Blue Relay Blog, compliance, health payers, member communications

How Health Payers Can Learn the Secret to Customer Satisfaction

by Shiv Kamal

The healthcare industry is changing its tune from once being focused on “patient engagement” to “customer satisfaction”. Patients are now seen as consumers of healthcare …

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Categories Blog, Blue Relay Tags article, Blue Relay Blog, customer service, health payers
Image of a stethoscope on top of a check-in notebad, with a blue tip pen out of focus

Medicare, Budget Cuts and Uncertainty – Trump and A Reduced Budget

by Shiv Kamal

In wake of President-elect Trump’s statements regarding significant and fundamental changes to Medicare, health payers are embracing for what could be a massive cut to …

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Categories Blog, Blue Relay Tags AHIP, american health insurance plans, article, Blue Relay Blog, BPM, health insurance, health payers, medicaid, medicare, Trump

Improving Provider Directory Accuracy

by Shiv Kamal

Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. …

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Categories Blog, Blue Relay Tags AHIP, american health insurance plans, article, automation, Blue Relay Blog, BPM, business process management, consulting, health insurance, health payers, member communications, process efficiency, provider directories, workflow

Takeaways from AHIP for Improving Health Plan Member Engagement

by Shiv Kamal

AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the conversation we heard was in …

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Categories Blog, Blue Relay Tags AHIP, article, automation, Blue Relay Blog, communications, content, health insurance, health payers, member communications, members, process efficiency, workflow
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