How Clients Use Blue Relay
You’re ready to get started on a new campaign idea. Or maybe you need to update your customers on new terms and conditions or inform …
Eliminate Manual Work by Adding Event Automation
Are manual processes holding you back? This blog explores how healthcare professionals can streamline operations, improve performance and increase ROI with Blue Relay. In today’s …
Easily Review and Annotate PDFs with Blue Relay
Reviewing PDFs pose many challenges due to the rigid nature of these document types. The challenges are well known as a recent study reported that …
5 Predictions for Business Process Management in 2017
As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we are with business process management …
Improving Provider Directory Accuracy
Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. …
Agility in Marketing Operations with Best-of-Breed Technologies
Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, …
Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when it comes to member communications, …
What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look …
Maximizing ROI with Content Automation
According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the conversation we heard was in …
