5 Predictions for Business Process Management in 2017
As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we are with business process management …
Improving Provider Directory Accuracy
Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. …
Agility in Marketing Operations with Best-of-Breed Technologies
Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, …
Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when it comes to member communications, …
What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look …
Maximizing ROI with Content Automation
According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the conversation we heard was in …
Ensuring Technology is Enabling Continuous Improvement
As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external party, these can be seen …
Customer Communication Evolution in 2016
Just as many years before it, 2016 brings an expanding array of communication solutions for with your friends, colleagues and customers. Where Email was once …
Process Management Hurdles That Still Exist
It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after year, technology makes vast improvements …
5 Service Tips That Make All The Difference
Providing quality service in any industry is key to customer retention and satisfaction. A dissatisfied customer who receives poor service is a company’s worst nightmare …
Problem Solving: When a Second Set of Eyes Can Really Help
The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. …
