5 Service Tips That Make All The Difference

As a customer, it is easy to be bombarded with all the different brands vying for the mighty dollar. There are various reasons why a consumer or business may choose one brand over the other; this could range from product availability to brand familiarity. Many of these differentiators can be easily replicated across brands; however, []

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Problem Solving: When a Second Set of Eyes Can Really Help

December 16, 2015 | Dave Found

The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. As we make progress toward completing the task we may hit a speed bump or take a detour, but sometimes it feels like we’ve come to a road block. Not []


Managing Your Inbox with 121 E-mails Per Day

December 02, 2015 | Dave Found

There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018 121. That’s the average number of e-mails, sent and received, in business by an individual. Also interesting, but not relevant to this discussion is the average number of e-mail accounts per user in 2014 was 1.6. I’m []


What is Enterprise Content Management?

November 18, 2015 | Dave Found

Are you confused by all of the acronyms floating around about content management? ECM, DMS, DAM, WCM, CMS, EDM, MCS Some of them are a little redundant (some might even be made up); yet at the root – they actually are important. Enterprise Content Management is more than just documents. It’s more than just organization. It’s []