New Feature: Blue Relay Extends Visibility Reach with Portal
Powered by modern frameworks and design principles, Blue Relay now offers an incredible enhancement to its already powerful dashboard. You can now create your own …
Blue Relay 4.0 is coming!
It’s been an exciting few months here in preparation for Blue Relay version 4.0, but the wait is nearly over. This release fuses feedback from …
Blue Relay Wins Award for Quality Improvement in Member Communication Processes
Our team is absolutely honored to receive the Excellence Award in Quality Improvement from the Pharmacy Benefit Management Institute (PBMI). On March 7, we proudly …
It’s National Proofreading Day – Take it Seriously!
Well, National Proofreading Day is upon us. They sure have a day for everything, don’t they? But we couldn’t let this one slip away. After …
Join Our Team at the 2017 PBMI Drug Benefit Conference
We’re ready for this year’s PBMI conference. Having worked in the industry for several years now, we will be sharing our insights and telling the …
The 3 Big Costs Your Business is Incurring Without Realizing
We recently published a post with our friends at Signority, discussing the importance of establishing strong internal processes to support an even stronger business. As …
Medicare, Budget Cuts and Uncertainty – Trump and A Reduced Budget
In wake of President-elect Trump’s statements regarding significant and fundamental changes to Medicare, health payers are embracing for what could be a massive cut to …
5 Predictions for Business Process Management in 2017
As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we are with business process management …
Improving Provider Directory Accuracy
Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. …
Agility in Marketing Operations with Best-of-Breed Technologies
Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, …
Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when it comes to member communications, …
What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look …
