It’s National Proofreading Day – Take it Seriously!
Well, National Proofreading Day is upon us. They sure have a day for everything, don’t they? But we couldn’t let this one slip away. After …
Join Our Team at the 2017 PBMI Drug Benefit Conference
We’re ready for this year’s PBMI conference. Having worked in the industry for several years now, we will be sharing our insights and telling the …
The 3 Big Costs Your Business is Incurring Without Realizing
We recently published a post with our friends at Signority, discussing the importance of establishing strong internal processes to support an even stronger business. As …
Medicare, Budget Cuts and Uncertainty – Trump and A Reduced Budget
In wake of President-elect Trump’s statements regarding significant and fundamental changes to Medicare, health payers are embracing for what could be a massive cut to …
5 Predictions for Business Process Management in 2017
As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we are with business process management …
Improving Provider Directory Accuracy
Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. …
Agility in Marketing Operations with Best-of-Breed Technologies
Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, …
Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when it comes to member communications, …
What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look …
Maximizing ROI with Content Automation
According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the conversation we heard was in …
Ensuring Technology is Enabling Continuous Improvement
As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external party, these can be seen …
