Maximizing ROI with Content Automation
According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot-topic discussions concerning the future of healthcare. One side of the conversation we heard was in …
Ensuring Technology is Enabling Continuous Improvement
As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external party, these can be seen …
Customer Communication Evolution in 2016
Just as many years before it, 2016 brings an expanding array of communication solutions for with your friends, colleagues and customers. Where Email was once …
Process Management Hurdles That Still Exist
It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after year, technology makes vast improvements …
5 Service Tips That Make All The Difference
Providing quality service in any industry is key to customer retention and satisfaction. A dissatisfied customer who receives poor service is a company’s worst nightmare …
Problem Solving: When a Second Set of Eyes Can Really Help
The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. …
Managing Your Inbox with 121 E-mails Per Day
There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018 121. That’s the average number of …
What is Enterprise Content Management?
Are you confused by all of the acronyms floating around about content management? ECM, DMS, DAM, WCM, CMS, EDM, MCS Some of them are a little …
