Document Review Process – How to Improve Performance
What would be the impact to your team members and the success of your communication campaigns from a 300% improvement in your document review process? …
What is CMS Star Rating?
The Centers for Medicare and Medicaid Services (CMS) Star Rating applies to all Medicare Advantage (MA) programs from Health Maintenance Organizations (HMO) to Preferred Provider …
3 Tips for Staying HIPAA Compliant with Electronic Documents
Here are three vital tips to help your team stay HIPAA compliant when handling electronic protected health information (ePHI) documents. In highly regulated industries like …
Simplifying Health Plan Materials
This Blue Cross Blue Shield (BCBS) organization ensured that their Centers for Medicare and Medicaid Services (CMS) four Star Rating was maintained by simplifying their health plan …
Blue Relay 5.0 Launches With New Look
The new Blue Relay 5.0 user interface will offer a more flexible experience and addresses most user enhancement requests registered by their client community. It …
Customer Communications Management Service Provider Grows Customer Base with Blue Relay
Summary Customer communications management is a complex, risk-prone and expensive activity—regardless of whether the documents are managed by the insurer or an outsourced service provider. These challenges are amplified in health care customer …
Top 5 Risks When Using An Email Approval Process.
Relying on an email based review and approval process of your materials introduces significant risks to your workflow, and can do serious harm to your …
Content Review Process – 4 Tips to Speed it Up
How much value would you place in the ability to automate repetitive tasks, such as content review? When your business is laser-focused on regulation, compliance, …
Removing Human Error in Health Payer Data
Often, human error results in inaccurate data. Today, we look at two common situations where human error surfaces in payer data and how the right …
Improve Member Onboarding with Document Process Automation
With Insurance Open Enrollment opening this week, Health Payers are now busier than ever! While maintaining provider directories and preparing ANOCs (Annual Notice of Change) and EOCs (Evidence of Coverage) can be stressful, client …
Make Yearly Document Updates Easier with Digital Automation
Many highly regulated industries require countless hours and resources for managing Key Documents that require yearly updates. This includes Health Payers who are required to …
Maintain HIPAA Compliance with Process Automation.
Background Achieving and maintaining a wide variety of compliance levels is a core function of most organizations offering business to business (B2B) products or services. …
