Month: September 2016

Image of two sets of hands, one writing on different coloured post-it notes, and the other putting them onto a white board laying flat on a table

Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First

Blog post is co-authored by Damian Holsworth –  Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – when it comes to member communications, … Read More